Evaluate
Eight questions that separate credentialing platforms.
We would rather you evaluate us properly than buy on a feature matrix. Ask these of every vendor you are considering — Medallion, CredentialStream, Modio, MedTrainer, symplr, us. Two of them, marked below, are where most enterprise suites get expensive.
Criterion
Why it matters
How to test it
01
What your team can change without a ticketWhere suites get expensive
Bylaws change and leadership asks new questions. If the vendor’s services team edits every form and builds every report, each one becomes a ticket, a quote and a wait.
Ask them to add a field to an application and build a turnaround-time report from scratch, both live on the call.
02
One program across facilities, roles and statesWhere suites get expensive
Programs fail here first: one checklist for everyone, then a workaround for every exception. A second location or a delegation agreement should not mean a second instance or a second contract.
Ask for a CRNA at a surgery center and a hospitalist at a main campus side by side, then one provider privileged at three sites.
03
What your providers have to do
Files often stall waiting on the provider. If submitting a document is painful, the platform’s speed does not matter.
Ask how a provider submits a renewed license from their phone.
04
What the AI actually does
“AI-powered” can mean document extraction with human review, or it can mean nothing.
Bring three of your own documents (a scanned license, a CV, a malpractice face sheet) and watch which fields it fills and what it holds for approval.
05
Monitoring and escalation
Annual re-checks are not monitoring. A license that lapses the week after a check can go unnoticed for most of a year.
Ask to see the alert a manager receives when a license lapses.
06
Evidence at survey
At survey you need the source document, the date and the verifier, in one click.
Pick any provider and time how long it takes to pull their license verification.
07
Year-one cost, timeline and team
Module, implementation, integration and per-seat fees rarely share one quote. Implementation time is the real switching cost: quarters are common, weeks are possible with a lead who knows credentialing.
Ask for two numbers and a name: the all-in year-one cost at your provider count, the date your first provider is credentialed, and who will configure your program.
08
Data export and exit
If your data is not exportable in a usable form, the contract renews itself.
Ask for the full export format, what it costs, and whether documents and verification evidence come out with the data.
Where we are not the right fit
Deep enterprise privileging programs and API-only verification both have vendors that specialize in them. If that describes your program, we will say so on the first call. Named comparisons on request.
Security review: send your questionnaire before the second call and we will return it with our security overview, subprocessor list and pen-test summary.